The IT Manager in the insurance industry is responsible for overseeing the effective operation of the company’s information technology infrastructure. This role involves managing IT systems, ensuring the security and availability of data, supporting business processes, and leading the IT team to deliver technology solutions aligned with the company’s goals. The IT Manager ensures compliance with industry regulations, manages technology vendors, and oversees the implementation of technology projects that enhance business performance in areas such as claims processing, policy administration, and customer service.
Open Positions
1. Manager, IT
Main Responsibilities:
IT Infrastructure Management
- Manage the day-to-day operations of the IT department, including servers, networks, storage, and software applications.
- Ensure reliable and secure IT systems to support core business functions such as underwriting, claims processing, and policy management.
- Oversee the maintenance, upgrades, and troubleshooting of hardware, software, and network systems.
Data Security and Compliance
- Implement and manage security protocols to protect sensitive customer and business data, ensuring compliance with industry regulations and other relevant laws.
- Regularly audit and monitor IT systems for security vulnerabilities and ensure that the company complies with insurance industry standards.
- Manage disaster recovery and business continuity planning.
Team Leadership and Development
- Lead, mentor, and manage a team of IT professionals, including system administrators, network engineers, and support staff.
- Conduct regular training sessions to keep the team updated on new technologies, tools, and best practices relevant to the insurance sector.
- Set performance goals and evaluate the performance of IT staff.
Technology Strategy and Implementation
- Collaborate with executive management to develop and implement IT strategies that align with the business’s long-term objectives.
- Identify and recommend technology solutions that improve operational efficiency, customer service, and data management.
Project Management
- Plan and execute IT projects, including new software implementations, system upgrades, and the integration of new technologies.
- Coordinate with internal stakeholders and external vendors to ensure timely and cost-effective.
Qualifications & Experience:
Bachelor’s degree in information technology, computer science, or a related field. A master’s degree or Masters is an added advantage. Minimum of 5-7 years of experience in IT management, preferably in the insurance or financial services industry.
2. Manager, Claims
The Claims Manager is responsible for overseeing the processing and handling of insurance claims to ensure that they are managed efficiently, accurately, and in compliance with company policies and regulatory requirements. This role involves supervising a team of claims adjusters, handling escalated claims issues, ensuring excellent customer service, and coordinating with other departments to streamline claims processes.
Qualifications & Experience:
- Bachelor’s Degree insurance, business administration, or a related field (preferred), or a related field, Masters is an added advantage.
- Professional certifications such as COP, CII.
- At least 5 years in claims management, with a strong background in insurance.
- Excellent communication and negotiation skills.
- In-depth knowledge of insurance claims processes, regulatory requirements, and industry best practices.
- Proven leadership and supervisory experience, with a track record of managing a team.
Read also: Afya Call for Work 19 October 2024
Mode of Application
- Before you apply, please ensure you meet the requirement of the positions.
- We will appreciate receiving your application by sharing your CV and cover letter addressed to [email protected] by 24h October 2024.
- Only shortlisted candidates will be contacted. If you don’t hear from us within 5 days after the deadline, please count yourself unsuccessful.