KCB Tanzania is the subsdiary of the KCB Group. The Group’s headquarters are located in Nairobi, Kenya, with other subsidiaries in Kenya, Rwanda, Southern Sudan, Uganda, and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.
Nafasi za Kazi
Ajira Portal
Open Positions
1. Card Operations Officer
- Assist in the prompt investigation of suspense account exceptions as needed.
- Manage recordkeeping and verify compliance with established standards.
- Check refunds and reversals on VISA/Master Card reports against system data, and repay customers when justified.
- Checking any manual reversals and adjustments to cardholders to confirm their accuracy and correctness.
- Card general ledger management and revenue leakage control.
- Participate in ordinary operations and management duties, as well as support the implementation and execution of management strategy.
- Ensure that suitable internal banking and card/ATM operations controls are followed.
- Handling card-related inquiries from all parties.
- Returns should be submitted on time to all relevant stakeholders.
2. Digital Sales Executive
- Facilitating first-contact meetings with potential KCB Bank customers via digital platforms.
- Searching for, evaluating, accepting, and processing prospective customer applications for online and mobile banking, agents, and merchants.
- Conduct first-time activation and routine trainings for approved consumers via digital channels.
- Ensure that agent and merchant premises are suitably branded (both internally and externally) in accordance with authorized bank standards, ensuring visibility by both existing and prospective bank clients.
- Monitoring customer activity, ensuring compliance with bank regulations and procedures, and making occasional visits to their company locations/premises (relationship management).
- Customer turnover and NFI increased in line with the agreed-upon targets.
- Manage client connections and resolve complaints/disputes on schedule.
- Activation of dormant clients using digital media.
- Cross-selling of other bank products.
3. Transaction Monitoring and Dispute Management
- Card fraud is monitored at both the acquiring and issuing stages using a variety of application tools (VRM, MIGS, MPGS, GATEKEEPER, FIMI, and TWFA) as well as any other system available.
- Resolving ECRM/ITSM Card-related inquiries
- Resolving any card-related inquiries via e-mail, direct line requests, social media, and coordinating with customer service/contact center for resolution.
- Every day, we monitor online transactions and fix any 3D authorization issues that arise.
- Work closely with the sales team to acquire supporting papers for disputed card transactions and ensure they are delivered to the appropriate stakeholders.
- Actively follow up on merchant chargeback recovery with sales assistance, ensuring that all overdues are recovered.
- Oblige to any other jobs as allocated from time to time by the line manager.
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