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We challenge and innovate to connect people, companies, and communities throughout the globe. Delighting our consumers and winning their loyalty motivates us, so we experiment, learn quickly, and collaborate to get things done.
Responsible for the entire administration of M-Pesa Ltd’s sales and distribution networks. This includes, but is not limited to, formulation and implementation of M-PESA distribution strategies, effective acquisition of new M-Pesa customers and maintaining effective customer touchpoints to drive adoption of M-Pesa products and services, management of M-Pesa agents and Super Agent networks, overall management of M-Pesa distribution staff, ensuring continuous performance and achievement of KPIs, contributing to the drafting of budgets, and management of divisions.
Responsibilities:
Design and implement M-Pesa sales and distribution strategy.
- Manage the acquisition of new M-Pesa subscribers.
- Establish critical KPIs for the M-Pesa agent network acquisition, regions, and support.
- Drive efficient float distribution to maintain sufficient liquidity in the M-Pesa ecosystem.
- Establish operational rules and procedures to help channels and personnel operate smoothly.
Manage all channels of M-Pesa distribution
- Use M-Pesa distribution to increase M-Pesa product adoption.
- Manage super agents and agent performance, ensuring that KPIs are satisfied. Key KPIs include float levels, SIM stock holding, and electronic airtime availability at all M-Pesa locations.
- Evaluate and oversee the daily operations of the national M-Pesa distribution team.
- In collaboration with regional leaders, verify that super agents, outsourced (TDR) workers, and business employees adhere to established route disciplines.
Experience & Professional qualifications:
- Requirements: 3-5 years of diverse sales and distribution experience, including at least 2 years at the senior level.
- Extensive knowledge of the telecom industry and its value chain, as well as a solid comprehension of distribution strategies and market routes.
- Telecom analysis capabilities, both local and regional.
- Experience leveraging technology to boost sales and team efficiency.
- Bachelor’s degree in a business-related program.
- A Master’s degree in Business Administration would be an ideal extra qualification.
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Mode of Application:
Are you concerned that you may not satisfy all of the required requirements exactly? At Vodafone, we are committed about Inclusion for All and building a workplace where everyone can succeed, regardless of personal or professional backgrounds. If you’re interested in this position but your experience doesn’t quite match every aspect of the job description, we urge you to apply since you might be the best candidate for this or another career, and our recruiting staff can help you understand how your talents fit in.