Manage digital goods to ensure that company development aligns with departmental goals. Developing a product growth plan focused on online banking, mobile solutions, MTO, Super Agency services, payment collections, and other digital channels.
Principle Responsibilities:
- Play an important part in the development and design of new digital banking solutions to fulfill bank customers’ expectations.
- Work with marketing and innovation to develop innovative digital banking solutions.
- Scan the market to better understand consumer demands and provide customer and branch assistance.
- Optimize product performance: Liaise with DICT to guarantee high system availability.
- Teach branches and other sales teams about digital banking products.
- Identify and negotiate new possibilities with digital banking customers, as well as establish overall business development plans, in order to enhance the customer portfolio and meet yearly business objectives.
- Review and prepare an annual business plan for the Digital Banking unit, as well as contribute to the Retail Banking Department’s overall business strategy, to ensure that plans are produced and executed in accordance with defined business objectives and goals that complement the entire bank strategy.
- Manage and strengthen current business connections to guarantee client retention in accordance with corporate requirements.
- Review, monitor, and supervise the unit’s budget, as well as the department’s budget, to ensure budgets are in line with the business strategy and spending is kept within agreed-upon limitations.
- Manage the performance of subordinate employees and create and execute training and development programs to ensure that their performance is in line with corporate goals and objectives.
- Liaise with all stakeholders, including telecommunications, MTOs, customers, government agencies, the Central Bank, and other financial institutions, to ensure that the bank’s interests are adequately represented and protected.
- Examine all unit reports, processes, and procedures to verify proper quality control and propose necessary actions in accordance with policy.
Qualifications Required
- University graduate with at least ten years of experience in commercial and consumer financial services.
- Excellent writing and presenting abilities in both English and Swahili.
- Excellent functional knowledge of Microsoft Office (Word, Excel, etc.)
- Certificates in business management.
- Successful performance as Manager of Digital Channels for at least 5 years.
- Extensive understanding of bank goods and service processes.
- Comprehensive understanding of the bank’s goods, services, and possible distribution methods.
- Sales and marketing abilities.
- With at least ten years of experience in the local context, you should be well-versed in the competitive structure of the market, industry practices, and rules governing banking.
- Change-driven; capacity to adapt and push others to change.
- Excellent analytical, problem-solving, and decision-making abilities.
- Excellent communication and networking skills, as well as management and leadership abilities.
- Analytic talents.
- Presentation skills.
- Negotiation skills.
- The ability to plan and execute.
- Great client service.
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CRDB Bank is committed to promoting sustainability and ESG practices, and we welcome candidates that share this commitment. The Bank also fosters an inclusive workplace; therefore, applications from women and people with disabilities are welcome.
It is crucial to highlight that CRDB Bank does not collect fees for the application or recruiting process, and any payment demands should be ignored since they do not reflect the bank’s standards.
Only the shortlisted candidates will be contacted.