Absa Tanzania Hiring Commercial Relationship Manager

With a legacy spanning over a century, Absa stands as a trusted local bank with deep regional and global expertise. A career with us means joining a dynamic family, contributing to our exciting growth, and helping shape our future as a proudly African institution. Don’t miss this opportunity Absa Tanzania Hiring Commercial Relationship Manager.

No matter where you are in your career, we’re here to support you. Unlock your potential with cutting-edge tools, guidance, and resources tailored to help you design a future full of possibilities. At Absa, you are the key to opportunity.

Job Summary:
As a Business Banking Relationship Manager, you’ll nurture and grow a portfolio of business clients, fostering lasting relationships built on dependable, high-quality service. Your role will focus on delivering swift risk decisions, maintaining operational excellence, and driving business growth by maximizing portfolio value and expanding client opportunities.

Job Purpose:
Build and sustain strong, long-term relationships with business banking clients by providing reliable support and efficient service. Your goal is to optimize risk-adjusted portfolio performance while growing business with both new and existing clients, increasing Absa’s share of their financial needs.

Key Responsibilities

Sales and Service (65%)

• Develop and maintain relationship plans to prioritize client engagement.
• Conduct annual reviews (and interim reviews when needed) for clients with borrowing and non-borrowing facilities.
• Communicate key updates, such as service standards, pricing, or product changes, using the most effective channels.
• Address and resolve client complaints promptly and effectively.
• Identify and promote products that best meet clients’ needs, selling proactively and reactively.
• Build and pursue a target list for potential new business opportunities.

Business Management (30%)

• Identify high-priority clients using customer relationship planning tools to evaluate their current and potential value.
• Collaborate with Credit Management Assistants (CMA) and Corporate Credit Managers (CCM) to gather and input critical data for credit applications.
• Maintain portfolio quality and control, adhering to risk management guidelines and policies.
• Research and follow up on new business prospects.

Staff Management (5%)

• Provide daily coaching and development for corporate service assistants to enhance team performance.

Risk and Control Objectives

• Ensure full compliance with regulatory requirements, Absa’s Operational Risk Framework, and internal policies.
• Embed a positive risk culture by applying relevant risk frameworks and managing controls effectively.
• Understand your role in end-to-end processes, including associated risks, and adhere to Absa’s policies with sound judgment.
• Report all risk events, incidents, or issues promptly, analyzing their causes and proposing preventive measures.
• Proactively improve the control environment by identifying potential risks and solutions.
• Engage continuously with regulatory bodies and unions as needed.
• Complete all mandatory training by the deadlines.

Skills and Competencies:

• Strong relationship-building and communication skills.
• Expertise in credit risk assessment and general corporate banking.
• Proven ability to meet clients’ needs and drive business development.
• Innovative thinking, adaptability, and sound judgment.
• Effective decision-making, personal organization, and active listening.
• Commitment to delivering team results.

Absa Values:
Our purpose, values, and behaviors guide everything we do. We’re driven by:

• Trust: Acting with integrity in all we do.
• Resourcefulness: Finding creative solutions to challenges.
• Stewardship: Taking responsibility for our actions and their impact.
• Inclusivity: Valuing diversity and collaboration.
• Courage: Boldly pursuing what’s right for our clients and communities.

Education

National Diploma or Advanced Certificate in Business, Commerce, or Management Studies (Required).

At Absa, you’re not just building a career—you’re shaping a legacy. Join us to unlock your potential and make a lasting impact.

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