As Bolt expands its ride-hailing company, we’re searching for a data-driven, motivated, and dynamic operations manager with strong leadership abilities and a can-do mentality to help us alter Tanzania’s mobility economy.
This function is important to our strategy since it entails taking responsibility for our company in certain locations. The operations manager will be in charge of finding, developing, and promoting exceptional employees in order to build a high-performing team. Furthermore, this person will drive operational excellence, continually challenging the status quo by offering novel and simpler techniques for improving our services.
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Main tasks and responsibilities:
- Own, manage, and lead the growth of the Bolt Ride Hailing company in allocated cities, with accountability for its profits and losses (P&L).
- Oversee initiatives and projects aimed at expanding the company and improving processes, with the goal of providing excellent service to users and drivers.
- Develop and implement strategies to improve the value offer for drivers and passengers, grow the supply base, and improve performance and retention.
- Engage in business development to explore new income streams, form partnerships, and negotiate and arrange contracts, particularly those with driver and vehicle fleets.
- Lead and create a team of operations professionals to guarantee the effective completion of all projects, initiatives, and activities.
- Advise and work closely with HQ teams such as Product, Legal, and Marketing to design and implement critical initiatives that promote growth and efficiency.
About you:
- You have at least 5 years of experience in an analytical, consulting, or managing function.
- You have a data-driven analytical attitude and talents, and excellent understanding of Excel is required.
- You’ve led a team before and are passionate about growing people.
- You should have prior expertise managing profit and loss statements and developing businesses.
- You should have previous expertise leading new product launches or market entrance procedures.
- You have outstanding bargaining and communication abilities in both English and Swahili.
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