Branch Manager- Moshi Vacancy at Absa Bank Tanzania

Position: Branch Manager – Moshi

Employer: Absa Bank Tanzania
Location: Moshi Branch, Kilimanjaro, Tanzania
Application Deadline: 26th May 2025

Job Purpose

Absa Bank Tanzania is seeking a dynamic and experienced professional to lead its Moshi Branch. The branch manager will be responsible for driving and delivering exceptional retail business performance through efficient business management, powerful leadership, team development, and achieving operational rigor excellence in a branch with up to 50 staff members or branches with single customer categories.

This role involves implementing business and service strategies to deliver retail and business banking performance and growth targets in the branch, providing powerful leadership to ensure the delivery of business plans by establishing a high-performance culture among the branch team, and maintaining a healthy business environment through strict adherence to operations and compliance policies and guidelines.

Key Responsibilities

• Driving Business Performance (40%)
  • Implement business strategies to deliver performance and growth as communicated by the Head of Customer Network.
  • Drive branch performance against key performance standards in areas including balance sheet growth, sales growth and income contribution, cost performance, credit management, employee satisfaction, customer experience, operational risk, and control rigor management.
  • Provide clear direction to branch staff on the retail and business banking business objectives.
• People Management and Development (30%)
  • Develop and communicate an annual plan to optimize resources (financial, human, and physical) as agreed with the Head of Customer Network.
  • Build and develop a high-performing team through embedding performance management and coaching.
  • Drive employee development and engagement within the branch teams to result in a high-performance climate and culture.
• Compliance Management (15%)
  • Ensure the branch operates in a compliant manner and adheres to relevant company and regulatory requirements to achieve satisfactory grades in local and group audits.
  • Monitor branch operations and control performance to ensure that branch standards are met.
  • Report all incidents within the branch in line with the bank’s incident reporting procedures
• Customer Service Management (15%)
  • Understand and articulate aggregated feedback at the branch level to shape the customer proposition and product offering.
  • Ensure high-quality, knowledgeable service levels in branches to exceed customer expectations.
  • Build a motivated, committed, and focused branch team, consistently delivering creative, precise, and customer-focused service.

Qualifications and Experience

• Bachelor’s degree in business administration, finance, or a related field.
• Minimum of 7 years of experience in banking, with at least 3 years in a managerial role.
• Strong leadership and team management skills.
• Proven track record in achieving business performance targets.
• Excellent knowledge of banking products and services.
• Strong understanding of regulatory requirements and compliance standards.
• Proficiency in Microsoft Office Suite and banking software applications.

Application Process:
Interested candidates should apply through the official Absa Bank Tanzania careers portal.

Note: Applicants are encouraged to verify details and deadlines directly with Absa Bank Tanzania.