The largest cryptocurrency exchange in the world in terms of both trading volume and registered users is Binance, a prominent global blockchain ecosystem. More than 250 million individuals in more than 100 countries trust us because of our unparalleled variety of digital asset offerings, user fund transparency, trading engine speed, deep liquidity, and industry-leading security. In addition to trading and finance, Binance provides institutional services, Web3 features, education, research, and payments. We use blockchain technology and digital assets to create an inclusive financial ecosystem that will increase financial access and promote financial freedom for individuals worldwide.
Become a member of Binance’s customer service team and work with a company that prioritizes providing outstanding customer service. Our goal is to develop a platform that offers users excellent support with prompt response times and precise information. We handle customer inquiries, grievances, and identification approval procedures for our top-tier bitcoin exchange platform through ticketing systems and live chat. We are looking for communicative, problem-solving, and sympathetic people who can speak out for our clients and get insightful input. Come work with us to guarantee outstanding client satisfaction and service standards.
Responsibilities:
- Manage back office tickets and offer clients round-the-clock online inquiry and email response services.
- Respond to consumer questions, comments, and guidance by email or online resources.
- Provide feedback in the form of documentation, accurately record client requests and recommendations, and assist other business units with customer liaison.
- Respond to ad hoc work, unique instances, and client complaints.
Requirements:
- A bachelor’s degree or above.
- At least one year of customer service experience, ideally in the financial or e-commerce sectors.
- High degree of integrity and honesty. proactive and careful.
- A spirit of cooperation and accountability. Strong communication skills, the capacity to operate under pressure, and the ability to go above and beyond expectations.
- Being open to working various shifts, including night shifts.favorable to the cryptocurrency sector.Experience with cryptocurrencies, either personally or professionally.
- Competent in English and Polish.
Why Binance:
- Use the top blockchain ecosystem in the world to influence the future.
- Work together with top people in a flat, user-centric, international company.
- Take on novel, quick-paced projects independently in a creative setting.
- Succeed in a results-oriented environment that offers chances for professional advancement and ongoing education.
- Competitive pay and benefits offered by the company
- Arrangement for working from home (which may change based on the business team’s work style).
Being an equal opportunity employer is a priority for Binance. We think that the key to our success is having a diversified workforce.