The consulting division of Deloitte East Africa boasts a knowledgeable strategy-advising team that is in a unique position to assist our clients’ strategic agendas in the crucial areas of strategic transformation, company improvement & optimization, and growth. The Deloitte platform of executable strategy and innovation for development serves as the foundation for the diverse range of skills, thought leadership, and expertise.
Executive teams are able to comprehend the future and develop growth and aspirational perspectives regarding the possibilities in their markets and companies thanks to our distinctive strategic planning approach and capacity.
We presently have a fantastic opportunity for a dynamic individual to work as a Quality Improvement Director in our Consulting Department, primarily supporting the USAID Afya Yangu Program.
Job Description
Main purpose of the job
The Quality Improvement Director, who will report to the Chief of Party (CoP), will be in charge of the project’s overall technical supervision and, in particular, project implementation relevant to service delivery at the community and facility levels. Along with interacting with different stakeholders, the incumbent will also collaborate with USAID and other important stakeholders and IPs.
What you will do
Program Strategy Development and Vision
- Provide programmatic leadership and control of the strategic planning of activities in support of the project goals and objectives, including identifying project priorities and pertinent technical initiatives, while collaborating closely with the Chief of Party in the management of the technical components.
- Establish attainable goals and objectives based on USAID and PEPFAR metrics each year.
- Oversee the creation of the quarterly and yearly reports, as well as the workplan and budgeting process.
- Using the work planning and budgeting process, specify the program’s scope in terms of health areas and the enabling environment.
Governance
- Represent the project through meetings, conferences, and presentations in conjunction with the COP, as well as in professional and public settings, including donor and other high-level visits (particularly by USG and private agencies); assist with writing correspondence to the donor when necessary.
- Plan a variety of meetings, including getting ready for them, making sure the minutes are accurate, and keeping track of action items.
- Attend client (USAID), stakeholder, and leadership meetings, represent the project on multiple QI platforms, and make sure that important actions reach the highest levels of governance.
- When making adjustments to the program’s scope, make sure that important stakeholders are consulted.
Program Management
- Give a comprehensive overview of the program’s outcomes, significant events, hazards, and main tasks.
- Organize the creation and oversight of risk registers and a framework for risk management.
- Make sure that important stakeholder groups are located and contacted according to their interest and influence.
- Communicate with stakeholders in a coordinated, transparent, and consistent manner according to their preferred communication channel and the communication’s goal.
- To assess team health and promote team building, conduct pulse surveys.
- Take the lead in eminence and event management.
- Encourage the creation and oversight of technical budgets and work plans.
- Determine best practices and lessons learned for external distribution.Provide a thorough rundown of the program’s results, noteworthy occasions,
Quality Improvement
- Collaborate with the Monitoring, Evaluation, and Learning team and oversee timely and high-quality reporting in accordance with donor specifications as specified in the contract or award agreement.
- Make sure the technical elements of the program are results-oriented, assess its efficacy, and take remedial action when necessary to enhance goal achievement.
- Create a plan for project quality improvement and evaluate it once a year.
- Use a QI matrix and unambiguous QI monitoring indicators to implement quality standards testing and evaluation procedures.
- Assist M&E and technical teams in creating QI initiatives that tackle facility-specific issues in order to institutionalize QI at the facility level.
- Work together with the directors to create appropriate quality standards for the project’s implementation at several levels, such as regional LGAs and directorates.
Qualifications:
- A master’s degree in management, business administration, social sciences, public health, or a similar field.
- A bachelor’s degree in medicine or a similar medical discipline.
- At least eight years of relevant work experience, five of which must have been at a senior managerial level, overseeing intricate technical service delivery projects in health programs.
- A thorough understanding of USG federal compliance requirements and proof of expertise applying them; a strong awareness of USAID cooperative agreements and the laws, processes, and regulations associated with them.
- Familiarity with working and coordinating with both national and local host government organizations, as well as coordinating program operations and outcomes with national strategies.
- Outstanding diplomatic abilities and a track record of collaborating with the government, donors, the commercial sector, and community organizations to promote health goals.
- Outstanding interpersonal, communication, negotiating, and team management abilities.
Behavioural competencies
- Strong interpersonal, relationship-building, and people-management abilities.
- Strong coaching and mentoring skills combined with a drive to help others and oneself grow.
- Flexible, easily handling ambiguity and change.
- Strong ability to solve problems.
- Excellent timing and organizational skills.
- Strong networking abilities.
- Strong stakeholder management skills
- Strong teamwork abilities.
Technical Competencies
- Comprehensive knowledge of health program quality improvement standards and techniques.
- Comprehensive knowledge of the performance standards for the TB Fund and PEPFAR.
- Capacity to create regular QI indicators and evaluate project performance.
- Outstanding ability to prepare strategically.
- Adept at data analytics.
- Strong decision-making and judgment abilities.
- Strong information handling abilities.
- Strong writing abilities for abstracts, manuscripts, and proposals.
- Outstanding ability to write reports.
- Demonstrated aptitude for project management and execution.
- Expertise in creating and delivering proposals to clients.
- Outstanding ability to write reports.
- Good business sense.
- Ability to negotiate.
- Pay attention to risk and quality.
- Strong leadership and supervision abilities.
- knowledgeable about the business and industry and an expert in the sector.
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